Q：How will user funds and wallets be affected?
A：All funds will remain safe and unaffected throughout the entirety of the migration and will not be at risk at any point throughout the update.
Q：Will this affect users in other ways?
A：As all features across CyberBank will be down, you will not have access to wallets, trading, funding, reports or any other features across both platforms, as well as the mobile app. No orders will be executed during downtime. All open orders will be kept (regardless of price movements) and resume once the platform is back online.
Q：Why is CyberBank doing this?
A：Downtime to private servers is atypical in our space, but is one that we felt was integral to provide a service up to the standard that professional traders are used to in other sectors.
The immediate benefits of the new, private server model will include:
- Improved trading speed & performance
- Enhanced platform security
Q：Are you required to do anything?
A：All accounts will remain unaffected and users are not required to do anything leading up to the migration, including cancelling orders or removing funds from the platform. Please, however, do note that no orders can be submitted, edited or cancelled throughout the downtime. We kindly ask all traders to review their margin requirements and assess the risk of market movement on their open margin positions before entering the maintenance window.
Q：Will orders and positions remain open throughout the update?
A：All orders submitted prior to the start of the downtime will remain open throughout and upon resuming. No orders will be executed during downtime.
Q：Will I be at risk of liquidation during the downtime?
A：You will not be liquidated during downtime. However, traders should be aware that if the price moves significantly during this time, they are at risk of liquidation as soon as the platform is reopened and should therefore take the necessary precautions.
Q：What will happen to deposits initiated during planned maintenance?
A：Any deposits that were pending before, and deposits that arrive during the scheduled maintenance, will be processed soon after the platform comes out of maintenance.
Q：What will happen to withdrawals not completed before the planned maintenance period?
A：They will be processed as soon as we come out of maintenance.
Q：How can I stay informed during the update?
A：Our dedicated support team will be in place to assist with any queries now and in the lead up to the downtime, and all official communications will be shared on Twitter. On the day of the migration, we will regularly update our status page with our progress, and let our users know 30 minutes before the platform re-opens.